Return Merchandise Authorisation

RMA

Before sending us any goods, please read our RMA procedure.

1

Before sending us any goods, no matter what the reason (e.g. defective goods, crediting, DOA etc.), an RMA number has to be obtained from our Reseller Portal.

2

After completing the RMA form in the Dealerzone you will automatically receive an RMA number by e-mail. Then you can send the product in, marked for the attention of the RMA department, with the RMA number clearly marked on the outside of the package.

3

In the case of a request for credit, the product always needs to be in the original, complete and undamaged package, which then has to be packed inside another protective box. Goods without a protective box, or goods with incomplete, damaged packages, inappropriately applied writings or stickers will not be credited.

4

A repaired or swapped product will be sent together with the next order to save on transport fees. Products can be sent immediately, at the re-sellers (your) expense, if explicitly mentioned or requested (transport fee: 15€ + VAT).

5

A standard fee of 8 € + VAT will be charged for products which, following our testing procedures, prove to have no errors or defects.

6

Warranty voids for products which have become defective due to wrongful usage, or which are out of the warranty term. (Check out the warranty chapter for further details.)

7

For the return of goods without reason or approval, an administration fee of 8% of the value of the goods will be charged. In case of licenses, a fixed return fee of €50 per license will be charged. Already registered licenses cannot be returned.

8

Unless requested by the RMA department, the defective product has to be returned to us without any third party accessories (such as hard-disks in an NAS for example)

9

Deltalink is not responsible for any loss of data during the repair process. The customer is always responsible for having a valid backup of data and/or configuration files before sending the product to our repair centre.