Support & Expertise
Pre & after-sales support
We offer all our resellers pre and after-sales support by telephone and email. If necessary, we can also offer on-site support.
In certain cases, our Support Engineers may ask to take over control over your PC or your customer’s.
Click on one of the following icons to download and run our remote client software when instructed by our Support Engineers.
Do you have a question about our support?
Our License Desk is your single point of contact for all licensing questions.
We provide price quotations and check your current quotation to see if we can offer you a better deal. We also notify our resellers when a license deal is due to expire or when price changes occur.
Our License Desk can provide you with significant financial savings and business opportunities.
Do you have a question about licensing?
Wi-Fi Site Survey
Whether it is for a new or existing Wi-Fi installation we can conduct, on your behalf, a wireless site survey at your customer’s location.
The purpose of a site survey is to optimise the planning and design of an efficient wireless network for your client. The site survey will determine the required wireless coverage, data rates and network capacity, and is followed by a product/solution recommendation by Deltalink.
A Wi-Fi Site Survey guarantees the optimal performance of the wireless network. It will eliminate potential problems such as incomplete or unreliable coverage or network capacity.
The Wi-Fi Site Survey includes:
- A site visit by one of our trained staff equipped to do a wireless site survey over half a day
- We ask the re-seller to accompany this person to the site
- A test for Radio Frequency interference to identify the best installation location for the access points
- A spectrum analysis
- Building a heat map
- A report of the results
- A recommendation for the number of access points and other network products.